Launch week offer: free shipping on Australian orders until 16 October
CRIUS ENDURANCE

Returns & Refunds Policy

Last updated: 23 October 2026

At CRIUS Endurance, we want you to be completely satisfied with your purchase. If for any reason you're not, we're happy to help with a return in line with Australian Consumer Law and the process below.

First Pouch Guarantee

Try it on your next long run. If Enduro Gummy isn't for you, tell us within 30 days of delivery and we'll refund your first pouch. No need to send it back.

  • It covers your first pouch, once per customer - from a one-off order or the first delivery of a subscription.
  • Email us at hello@criusendurance.com.au within 30 days of delivery with your order number and a quick note on why it wasn't for you. Your feedback helps us improve.
  • There's no need to return the opened pouch, as opened food can't be resold. We may ask for a photo of it.
  • We'll refund the price of one pouch to your original payment method within 10 business days.
  • On a 3-pack bundle the guarantee covers one pouch; unopened pouches can be returned under our change of mind policy below.

This guarantee is in addition to, and doesn't limit, your rights under the Australian Consumer Law.

Eligibility for Returns

You may return your order if:

  • The product is defective or damaged upon receipt.
  • The product differs from the advertised description.
  • The product is not what you ordered.
  • You've changed your mind (conditions below).

To start a return, contact us at hello@criusendurance.com.au within 30 days of delivery.

Change of Mind Returns

We accept change of mind returns on these conditions:

  • The item is unopened and unused in its original packaging.
  • The return is posted within 30 days of delivery.
  • Return postage is paid by you.

Contact us at hello@criusendurance.com.au to start a change of mind return and we'll confirm the return address and next steps. Please include your name, order number, and whether you'd like a refund or an exchange - we process it once the parcel arrives back with us.

Faulty, Damaged or Incorrect Items

If your item is defective, damaged, or not what you ordered, contact us immediately at hello@criusendurance.com.au. We'll provide a prepaid return shipping label where a return is needed and resolve it with a replacement or a refund. You never pay return postage when the error is ours.

Refunds

Once we receive and inspect your return, we'll notify you about the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

Exchanges

Exchanges are available for change of mind returns that meet the conditions above, and for products that are faulty, damaged, or don't match the advertised description.

Exceptions

We don't accept change of mind returns or refunds for:

  • Opened products or items that have been consumed (for food safety reasons), other than your first pouch under our First Pouch Guarantee.
  • Returns posted more than 30 days after delivery.

None of these exceptions limit your rights under the Australian Consumer Law for faulty or misdescribed products.

Contact Us

Email: hello@criusendurance.com.au